Contact Us

We hope you'll find the answer to your question in our FAQ section, but if this is not the case, please get in touch with our customer Care Team on 0808 278 5378 0808 278 5378

Email Us

Send an e-mail to service@diamondsfactory.eu or fill in the from below:

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Talk to our Jewellery experts

Chat Now

Have a chat with us right now to ask any questions you may have about any of our products and services.

Opening Hours Monday - Friday : 09:30 AM to 5:30 PM

Saturday : 10:30 AM to 4:00 PM

Visit our London Showroom

Our London Showroom is located at the famous jewellery district in Hatton Garden. Book an appointment with us in order to request a jewellery viewing. Our appointments are confirmed over the phone, so please expect a call from us after you have requested a slot.

Diamonds Factory
2nd & 3rd Floor
54 Hatton Garden,
London, EC1N 8HN

Please Note: We accept return at the above address. Please refer to our 30 Day Returns Policy before sending the Item back.In any circumstances do not use the word Diamonds or jewellery on any of the packaging or label of your parcel.Diamonds Factory is not responsible for damage or lost package during shipment.