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Happy Customers

We’ve served more than 50,000 happy customers, and this figure keeps growing. We still love the fact that we are intimately involved in all these people sharing their love for one another. It’s one of the great joys of working in the diamond jewellery industry.

What our customers say about us

Excellent

 

3022 customers have written a review on Trustpilot

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    Scott Newstead, 06. Jul

    From the moment I contacted diamond factory they’ve been amazing, from constantly messaging me about the design of the ring due to lockdown at not being able to get to the store to it been delivered... An absolute professional team of people... thank you all again


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    C.G, 06. Jul

    During lockdown I wanted to find and order a quality diamond solitaire engagement ring, so I contacted Diamonds Factory after looking at their website, and Michelle from Birmingham helped me through every step. She was very professional and informative and even called to offer a better quality of diamond for the original price, which was absolutely brilliant. I received the engagement ring which was stunning but needed it resized, however, that was also done very quickly. I want to thank Michelle from Diamonds Factory once again for the outstanding service and stunning engagement ring that arrived a few days ago, and am happy to say that my proposal was accepted!! Second to non service through a very hard time! Thank you.


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    Karen, 26. Jun

    Outstanding Service, Seriously cannot recommend this company enough. From our initial discussions with Michael who couldn’t have been more patient or helpful when helping choose the most perfect necklace and his advice on diamond size and clarity, to the excellent Customer Service from Beth. Beth kept me fully updated on progress and when the necklace arrived and I felt the chain was too long, she was so helpful and I had my necklace exchanged and delivered within 48 hours. Will definitely be a returning customer 😀


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    Jemil, 25. Jun

    I bought a necklace for my wife's birthday and I spent quite a while deciding on which setting I wanted, stones etc - the search features were really good and options and general presentation really clear. The live chat feature was also useful although I had already decided I was buying before Aimee made contact. The transaction itself was straight forward and well signposted to be clear as to my chosen options. Post sale, communication (email) was polite, friendly and clear and set my expectations on expected delivery date for a custom item. Waiting over, I was sent a tracking code for my order and it arrived, well secured with multiple outer layers of protection, in a nice simple box, a df branded paper giftbag and the certificate. My wife was very pleased and loves it! Thanks guys, apparently we'll be back!


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    Stephen Pier, 24. Jun

    Absolutely fantastic company to deal . Customer Service is exceptional ( especially Michelle) challenging times for all and they have gone over and above with every step of the order. HIGHLY RECOMMEND Thank you so much for making our special day , even more special


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    Alaise Johnson, 20. Jun

    Fabulous experience in these challenging times, was kept up to date every step of the way, beautiful earrings arrived as promised in time for my Mums 70th birthday x


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    JayBee, Wales, 18. Jun

    A big thank you to all the team at Diamonds Factory for advising and getting me through my hard choice of ring for my fiancée... This all whilst I was abroad and by the time I finally got back to the UK, my fiancée had got her engagement ring in a beautiful box and the certificate of authenticity and grades of quality was all there too in a lovely folder. The platinum ring is stunning and so is the diamond andso glad to have had advice and pointers from a female Diamonds Factory helper and customer service, thank you so much for this! We'll definitely be back again for any such jewellery purchases and we most definitely recommend Diamonds Factory very highly....thanks once again for a fantastic beautiful ring and excellent support and customer service too...


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    LINDA, 04. Jun

    I had my wedding ring stolen while on holiday just before the lock down, Not wanting to wait I decided to purchase on line, I read all the reviews for Diamond Factory and ordered. Given the difficulty at the present time for people working my ring arrived safe and sound within a few weeks (bit longer than their normal service I am told). Beth kept me informed of progress and pushed the boat out to get my ring to me at the earliest possible date. I absolutley love my new channel set ring and am impressed with the quality of work and diamonds. I will be happy to recommend Diamond Factory to my friends.


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    P Dixon, 04. Jun

    I ordered a ring. It came, just as ordered, delivered as arranged. I am very pleased with it.


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    Mark Witz, 01. Jun

    Had planned to go to the Hatton Garden store to buy an engagement ring, but the current lockdown put paid to that. However, I was browsing online before arranging a call from Rachael at the Liverpool branch. She was extremely helpful, professional and patient, without being at all pushy, and she helped me to choose a lovely ring. I had done some research myself already, but Rachael's advice and knowledge was invaluable and she was able to answer all of my questions to help me to make the right choice. I would have no hesitation in recommending Diamond Factory and Rachael in particular and will be doing so to anyone I know who's looking to buy jewellery.


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    Benoit, 27. Apr

    I made a purchase from the Diamonds Factory "quick delivery" range in the hope that they could deliver what other jewellers couldn't at the moment. Suffice to say that they went above and beyond to get a beautiful diamond ring to me within a few days. James and his team kept me up to date, everything was tracked and signed, my wife could not be happier. The dispatch team even sent me a direct picture to show the handling was done safely and securely. I could not recommend them more, take a bow DF and thank you.


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    Roman, 02. Apr

    Great customer service especially through the troubling times we find ourselves in. Ordered earrings for the wife big birthday but due to the situation and workshops being closed, the order was delayed indefinitely. However Fran was great, organised a replacement which matched what I needed and offered a discount on top. Delivered next day recorded and wife is very happy. Really taken back by how great they were to do this through this time Thank you so much


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    Adam Barrett, 26. Mar

    I would not hesitate in recommending the Diamonds Factory and Aimee at the Austen and Blake Liverpool store. I stupidly ordered an engagement ring online without seeing anything in person and after speaking to Aimee worrying about what I had bought, she came to the rescue! She arranged an appointment for me to come in the next day to have a look at all the different options. I actually brought my girlfriend with me (to 'look') and Aimee and the rest of the team were fantastic at keeping it all a secret. We found the perfect ring and the process of cancelling the existing order and making a new one that was roughly the same value was seamless! Thank you so much to Aimee and the team! We're delighted! God knows what I could have ended up with!


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    Mr Robertson, 20. Mar

    The ring was fantastic and the service was excellent. I will definitely use Diamonds Factory again and I would recommend them to anyone looking for a quality product at an excellent price.


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    Daniel Senescall, 20. Mar

    Great product it’s stunning. Partner loves the engagement ring. It was an internet purchase so was nervous to spend so much money with out seeing the ring up close. A little slow at times with communication but soon as I contacted them they was very helpful and sorted the matter with seconds and put my nerves to ease. Great communication after dispatch till it got in my hands. Would 100% use again. Would 100% recommend. A Truly beautiful ring thank you.


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    david french, 19. Mar

    I had a meeting booked with the Diamonds Factory in Hatton garden, and obviously, with what is going on at the moment, I did not feel comfortable in traveling on the tube and getting into the city. When I called to cancel, I was informed that I can still have my meeting via Skype or Whats App. I honestly though, what an amazing idea. I was helped by a lady called Saskia who was so helpful and patient. I already had an idea of what ring I wanted, but the explaining of the diamonds was what I really needed to see. Was so please that I was offered this service, as now I will not have to wait as long for my ring to arrive. Amazing service. Thank you.


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    Daniel Mcaulay, 17. Mar

    Had a really good experience with diamond factory, ordered on Christmas day and then my engagement ring turned up 3 weeks later (had to allow for Xmas holidays slowing things down). I found their customer service helpful and responsive to my queries and the ring was really well packaged and excellent value for money. And most importantly was flawless and met with happy approval from my fiancée. Would really recommend diamond factory and will be using them again for our wedding rings.


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    Cameron & Paul, 17. Mar

    Great service and excellent quality


Excellent

 

574 customers have written a review on Trustpilot

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  •  

    Chevenet Chantal, 01. Apr

    Très beau bijou, conforme à mes attentes. Le diamant est magnifique ! La communication est excellente et la transaction s'est très bien passée. Je recommande vivement Diamonds Factory !


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    anthony, 27. Mar

    J'ai souhaité commandé un pendentif pendant le confinement du COVID_19, la commerciale m'a rappelé et m'a très bien conseillé. elle a aussi gérer le départ rapide de la livraison afin qu'il arrive dans les temps. Bravo pour votre réactivité


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    Valerie Bellassai, 12. Mar

    Ravie de l'expérience, je recommande vivement le site.


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    Frederic Coint, 12. Mar

    Juste deux mots... très professionnel...


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    Maxime Robin, 07. Feb

    Un service et un produit de qualité. Concernant la livraison, elle a été respectée et en plus un livreur accueillant. Un grand merci.


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    Antoine, 07. Feb

    Une large gamme de prix, des produits de qualité et surtout un suivi exceptionnel. Pour ma part le meilleur site en ligne de bijou.


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    Arnaud, 07. Feb

    bons échanges, produit de qualité à tarif intéressant, livraison rassurante (Fed Ex)


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    Jean Paul Mougniotte, 07. Feb

    Très beau bijou correspondant à mes attentes à prix imbattable livraison dans les délais je ne peux que recommander Diamonds Factory


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    Marc , 07. Feb

    Conseils, conformité de la commande ,qualité , délais livraison respectés Tout est parfait avec un plus: le sourire au téléphone de la conseillère. Merci


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    Amine M, 07. Feb

    Tres bien, bon support, délai de livraison respecté pour Noël. Produit de qualité, je recommanderai chez eux


  •  

    Stéphan Toulouse, 07. Feb

    Un site commercial parfait qui permet de concrétiser le projet d'achat. Un suivi de livraison rassurant. Très belle expérience avec un magnifique produit à l'arrivée.


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    Mickael J, 07. Feb

    Rapide, efficace, qualité et prix au rdv ! C’est parfait.


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    HERVE, 05. Feb

    Commande de deux produits en suivant les caractéristiques fournies. Produits reçus dans les délais par transporteur. A la réception les boucles d’oreilles et pendentifs conformes à la description. Réticent pour commander par internet j’ai franchi le pas et je ne regrette pas car le rapport qualité prix est intéressant et la société très sérieuse. Je recommanderai sans problème.


Excellent

 

434 customers have written a review on Trustpilot

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  • R.M., 24. Jun

    Ich habe zum ersten mal in dem Shop gekauft. Auf Rückfragen wurde immer geantwortet, selbst eine spontane Ringgrößen Änderung war kein Problem. Das Lieferdatum wurde auch eingehalten. Der Diamantring ist auch wunderbar gemacht. Ich bin sehr zufrieden und würde jederzeit wieder kaufen.


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    Service

    Rainer Schneider, 13. Mar

    Service: Freundlich,kompetent. Artikel: Wie beschrieben,sauber und sehr gut verarbeitet. Preis: Unschlagbar!


  • Thomas Storkan, 07. Feb

    Hab schon zwei mal etwas gekauft, einen Verlobungsring und ein paar Ohrringe. Immer alles tip top und super Qualität!!!!


  • Timo N, 23. Jan

    Ich war auf der Suche nach einen Verlobungsring und war zuerst skeptisch so einen Kauf über das Internet zu tätigen. Bei einen klärenden Telefonat und einen Besuch vor Ort in London konnten ich mich von der Qualität und der Seriosität überzeugen. Auch nach nun einen halben Jahr lassen sich keine Mängel an dem Ring erkennen. Besonders hervorheben möchte ich den ausgezeichneten Service von Frau Giannakopoulos! Sie entgegnet einen stets mit Freundlichkeit und einer kompetenten Beratung.


  • HN, 23. Jan

    Verpackung defekt! Die Geschenkverpackung/Schachtel für die teuren Ohrringe war, obwohl sie gut verpackt war, defekt. Muss so bei Diamonds Factory eingepackt worden sein. Ist bei so teuren Ohrringen nicht akzeptabel und macht mich gleich wieder skeptisch, ob die Entscheidung richtig war, Edelsteine online zu kaufen. Befeuert das ungute Gefühl, ob die Steine und die Zertifikate wirklich echt sind und den bezahlen Wert entsprechen.


  • Gursoy, 20. Jan

    Alles hat wunderbar geklappt. Habe genau das bekommen was ich bestellt habe. Hab via Paypal bezahlt. Würde wieder Kaufen.


  • Andrea Meurer, 20. Jan

    Sehr guter Service, einfach und schnell erreichbar. Bestellter Artikel in Top Qualität


  • Markus Ernst, 20. Jan

    Sehr unkomplizierter Kauf, Qualität wie beschrieben, Versand hat sogar schneller funktioniert als beschrieben


  • Michael S., 17. Jan

    Hervorragende Qualität, zuverlässig, reibungslos. Absolut Empfehlenswert.


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    SUPER

    Maria aus Österreich, 17. Jan

    SUPER, Kundenservice sehr freundlich und kompetent, Ware sehr schön und schnelle Lieferung.


  • Christina aus Berlin, 17. Jan

    Beratung der Premiumklasse, sollte man unbedingt nutzen wenn man kein Spezialist in Sachen Diamanten ist. Freundlich und sehr kompetent. Lieferung kam pünktlich zum vereinbarten Termin in exclusiver Verpackung geschütz im neutralen Umkarton. Die Ohrstecker entsprechen ganz genau dem Foto. Ich bin sehr zufrieden. Perfekt !


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