Summer Sale ends

Happy Customers

We’ve served more than 50,000 happy customers, and this figure keeps growing. We still love the fact that we are intimately involved in all these people sharing their love for one another. It’s one of the great joys of working in the diamond jewellery industry.

What our customers say about us



3122 customers have written a review on Trustpilot

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    Joanne Day, 24. Sep

    The customer service is excellent and they quickly resolved an issue I had without any hassle. I would highly recommend DF and would definitely purchase jewellery from them again.


    Russ, 24. Sep

    Superb company Online service and communication faultless The phone conversations were extreamly helpful and professional And to top it off the vintage engagement ring I had made was absolutely even more stunning that I ever thought and the design was a perfect match to the order . Unbelievable company and service


    Mk Mehr, 24. Sep

    Christine Whitehead My Partner and I had first ring design with Diamond Factory it’s was 90carat princess cut diamond engagement ring. Everything was perfect the design, service, the price and delivery although the ring was perfect but sometime when u think u Gonna love something when its made it’s not what u dream off, I decided to get my ring designed. After exchanging process cleared we finally talk on my ring and design it where Christine was very patience, understanding and helpful with my new ring process. Finally after 2 sitting we went through the process of my ring with 90 carat VS1, colour D Platinum Pear diamond ring was little price up. The process took little time but was worth it. My engagement ring is perfect with sparkles plus the thin band with side ad front/back diamond With VS, colour D-E looks amazing With the Pear main stone which look big even thought it’s just 90carat. The ring looks beautiful on my finger no words can describe how much I love it. Thanks a lot to team Diamond Factory and special thanks to CHRISTINE wish her the best In life. Definitely going back there for future purchases diamond jewellery. Regards Mehr and Harman


    Christine Whitehead, 24. Sep

    I love my new yellow diamond ring. It sparkles and looks gorgeous on my finger. The band is a great width and it is quite heavy. I have had so many compliments This was not my first purchase and it won’t be my last


    Lisa Blackburn, 24. Sep

    Beautiful ring as described Great price Very helpful and informative Arrived when promised Thank you


    Ruth , 24. Sep

    Beautiful product and arrived as declared. Setting is substantial and shows off diamond well Wish they issued updates of order .


    WJA, 24. Sep

    Very pleased with the item ordered. Unfortunately delivery was delayed so was unavailable for the date it was purchased for as a gift.


    Paul, 23. Sep

    Delivery was safe and secure. I received an email to say my package had been sent. I was slightly apprehensive about buying diamonds online, but I have had no problems with the ring (happy wife = happy life) and on that basis I am happy to recommend.


    Routine 24/7 Plumbing & Drainage Ltd, 23. Sep

    I received the ring yesterday and can happily say it is Amazing and she is going to Love it. Brilliant job. Thankyou very much i will be sure to recommend you guys.


    Dadu Rosu, 23. Sep

    Delivery was in time, the engagement ring was beautiful and she loved it.


    Customer, 23. Sep

    Product and packaging was excellent. 3 weekS until I received product after ordering but that is how long the company said it would take as they had to make the product. So happy they were up front at the beginning.


    Alida Zecca, 22. Sep

    Hubby and I had a great experience with them while looking for our wedding bands, the staff has been looking out for us and made it very easy to purchase, they are very sweet and helpful and we are both very very pleased with our rings, it has been 2 years now and they still look gorgeous.


    Jason Wong, 22. Sep

    I ordered an engagement ring for my girlfriend coming out of lockdown (as I figured if you can survive that period of time together, you can probably outlast most things). Having made this decision slightly impulsively, I was concerned I wouldn’t get the ring in time for proposing on our anniversary. Contacting customer services I was reassured that I would, and they even offered to organise a weekend delivery if I needed it earlier! The ring came on time, was packaged nicely, and looked exactly as pictured. I really recommend using this company as they did made the buying/delivery process a lot easier. As a side note, my girlfriend/fiancée said yes to the proposal and loves the ring - so I assume that’s also a positive for their designs. I am fairly sure however, that she wouldn’t tell me otherwise, so you should probably see for yourself.


    Angela Perkins, 21. Sep

    I am over the moon with my earrings. Bad start to the ordering, but, it was MY fault. It was sorted quickly and I am very pleased with the service and correspondence I received. Would definitely recommend and use again.


    David S, 21. Sep

    Excellent service. Delivered as required. The ring was everything I expected and more. My fiancee was over the moon. Thank you


    Eddie Hughes, 19. Sep

    Absolutely amazing service, the caliber and quality of the ring I ordered was impressive. I have never ordered something of this cost thru a website but the process that I was guided thru made it seamless, I got exactly what I ordered and wanted. My wife was over the moon not just the service and quality but even the final packaging was such a great touch, well done guys. I would have no hesitation in recommending this company for their needs. Thanks so much for such a great piece of jewellery, we both love it! Thanks also to the guys who made it, packed it, shipped it, followed up on it, a well oiled and committed team!


    C.G., 18. Sep

    I can not fault the exceptional customer service that I received from Diamond Factory. This was the first time I was buying jewellery online without actually seeing it and was quite sceptical. They responded quickly to every query that I had and when the ring arrived it was exactly what I wanted. Absolutely beautiful. Will be doing more business with them in the future and would have no hesitation in recommending this company.



583 customers have written a review on Trustpilot

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    Jean-Pierre Clery, 16. Sep

    J'ai opté pour cette enseigne d'après le bien que l'on m'en a dit. Je recherchais une bague type bague de fiançailles pour une amie avec diamants et saphirs. Le système proposé permettant le panachage des pierres au goût de chacun est d'une facilité d'utilisation élémentaire et permet de créer la bague de vos rêves avec un joli écrin et une présentation soignée !! Le choix dépend donc directement de votre propre créativité. J'ai donc eu l'occasion d'avoir cette bague en main : un vrai joyau ! Puis j'ai eu un doute sur le diamètre de la bague achetée et elle m'a été reprise sans le moindre problème dans l'attente de la confirmation de la taille exacte, mise au gabarit prise en compte gratuitement. Service rapide vue les circonstances actuelles. Accueil clientèle, conseils, gentillesse, promotion et prix, tout est au TOP ! Je recommande chaleureusement


    CorinneM, 08. Sep

    très belle bague, bien finie et délivrée dans les temps


    Olivier L, 28. Aug

    Vanessa participe très largement a l'appréciation globale. Sa disponibilité et sa réactivité doivent être appréciées par tous


    Sami Moujahed, 11. Aug

    Achat effectué en vidéo tchat ,Je suis très satisfait du produits une vendeuse très professionnel je vous la recommande


    Yann, 04. Aug

    Achat bracelet diamants. Prix 3000 euro. livraison tres rapide, article tres jolie, communication (tel + mail) excellent !


    Chevenet Chantal, 01. Apr

    Très beau bijou, conforme à mes attentes. Le diamant est magnifique ! La communication est excellente et la transaction s'est très bien passée. Je recommande vivement Diamonds Factory !


    anthony, 27. Mar

    J'ai souhaité commandé un pendentif pendant le confinement du COVID_19, la commerciale m'a rappelé et m'a très bien conseillé. elle a aussi gérer le départ rapide de la livraison afin qu'il arrive dans les temps. Bravo pour votre réactivité


    Valerie Bellassai, 12. Mar

    Ravie de l'expérience, je recommande vivement le site.


    Frederic Coint, 12. Mar

    Juste deux mots... très professionnel...


    Maxime Robin, 07. Feb

    Un service et un produit de qualité. Concernant la livraison, elle a été respectée et en plus un livreur accueillant. Un grand merci.


    Antoine, 07. Feb

    Une large gamme de prix, des produits de qualité et surtout un suivi exceptionnel. Pour ma part le meilleur site en ligne de bijou.



452 customers have written a review on Trustpilot

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  • Sascha Q., 24. Sep

    Der Artikel kam in der vorgegebenen Zeit an und war tadellos verpackt. Man sollte eher vom Maximum der Lieferzeit ausgehen, der Versand erfolgt aus den UK. Was aus meiner Sicht etwas störend war, ich habe keine Bestätigungsmails erhalten (diese waren auch nicht im Spam Ordner). Sprich ich musste zwei / drei Mal Kontakt aufnehmen und habe dann auf Aufforderung die Mails erhalten. Die Antwort erfolgte aber recht zügig, innerhalb von 1 - 2 Tagen. Daher hierfür einen Punktabzug, sonst war aber aus meiner Sicht alles in Ordnung und zu meiner Zufriedenheit.

  • Jasmin, 16. Sep

    Ich habe schon 3 Schmuckstücke bestellt. Sehr nette Beraterinnen alles zuverlässig. Die Ware wird pünktlich geliefert und war immer wie versprochen. Wunderschön

  • Christian B., 07. Sep

    Alles bestens gelaufen, kompetente Beratung und zuverlässige Lieferung.

  • Kundin aus Leipzig, 07. Sep

    Die Ohrringe sind wunderschön und von einer Top-Qualiät. Lediglich die Lieferzeit war mir zu lang. Fast 3 Wochen Wartezeit waren es dann doch, aber die Ohrringe haben mich entschädigt.

  • Dominik Alburg, 19. Aug

    Sehr guter Service. Man hat eine Ansprechperson die einen auch nach der Bestellung zur Seite steht. Bestellt habe ich einen Verlobungsring. Den Brillanten für den Ring habe ich selbst ausgewählt. Qualität und Verarbeitung sind Top. 5 Sterne

  • Georgios Lathiras, 19. Aug

    Qualität, Preis und Service einfach top!

  • Achim Dathe, 13. Aug

    Klasse Beratung am Telefon, wirklich hilfreiche Empfehlungen bei der Produktwahl, absolut zuverlässige Abwicklung -- besser geht's nicht! Meine Frau legt die Ohrringe gar nicht mehr ab :-)

  • Markus Wendt, 12. Aug

    Super Support bei Rückfragen und Hilfe bei der Bestellung. Habe schon 3 mal hier bestellt, Verlobungsring, Ohrringe und als letztes ein Armband. Bin sehr zufrieden, würde jederzeit wieder bestellen.

  • Wilhelm Knapp, 12. Aug

    Von dem Produkt bin ich begeistert. Aber der Weg bis zur Lieferung ist doch sehr mühevoll und sehr lang. Die Kommunikation ist auch sehr schwierig und Mails werden von Sachverhalt her lapidar beantwortet.

  • Frau Corinna Duppke, 12. Aug

    Alles bestens. Gerne wieder👍

  • Heinz-Richard Alswede, 11. Aug

    Gute Ware, gute Preise, schnelle Lieferung.

  • R.M., 24. Jun

    Ich habe zum ersten mal in dem Shop gekauft. Auf Rückfragen wurde immer geantwortet, selbst eine spontane Ringgrößen Änderung war kein Problem. Das Lieferdatum wurde auch eingehalten. Der Diamantring ist auch wunderbar gemacht. Ich bin sehr zufrieden und würde jederzeit wieder kaufen.



    Rainer Schneider, 13. Mar

    Service: Freundlich,kompetent. Artikel: Wie beschrieben,sauber und sehr gut verarbeitet. Preis: Unschlagbar!