Customer Care


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Have a chat with us right now to ask any questions you may have about any of our products and services.


Opening Hours

Monday - Friday : 09:30 AM to 5:30 PM

Saturday : 10:30 AM to 4:00 PM


Visit our London Showroom

Our London Showroom is located at the famous jewellery district in Hatton Garden. Book an appointment with us in order to request a jewellery viewing. Our appointments are confirmed over the phone, so please expect a call from us after you have requested a slot.

Diamonds Factory
2nd & 3rd Floor
54 Hatton Garden,
London, EC1N 8HN

Please Note: We accept return at the above address. Please refer to our 30 Day Returns Policy before sending the Item back.In any circumstances do not use the word Diamonds or jewellery on any of the packaging or label of your parcel.Diamonds Factory is not responsible for damage or lost package during shipment.

Farringdon Station : Exit the station and turn right. walk to the traffic lights and cross over heading up Greville Street, past the Wetherspoons Pub. Continue up on the LEFT hand side of the road. We are in number 14 which is a large, white office building.

From Chancery Lane : Exit the station and head towards Holborn Circus. Just as you have reached WH SMITH, turn left into Leather Lane (you will see the Sir Cristopher Hatton Pub). Turn right onto Greville Street, continue down crossing over Hatton Garden. We are on the right hand side in number 14 which is a large, white office building.