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Refunds & Returns


We offer a 30 day returns policy, meaning that should for any reason you be unhappy with your purchase you can return it to us for a full refund with no questions asked.

Keep in mind that we cannot accept any jewellery that is bespoke or engraved, anything that has been already resized. Please bear in mind that any item returned for refunds or exchanges must still be unworn, with the tag on and in pristine condition. Any jewellery sent back to us will be subject to assessment before any refunds can be processed.

Once your jewellery has passed our quality checks, we will contact you via phone or email and process your refund within 10 working days. Please note that any refunds on a finance application may take longer than 10 working days.

How to Return Your Jewellery

We offer a 30 day returns policy

For security purposes, please use the original packaging to send your jewellery back to us or a similarly sized package. 

Please include a note in your package explaining the reason for your return. This will help us process your return faster.

Every item has to be returned using Royal Mail Special Delivery fully insured to our address:

Neve Ltd
Office 29.006,
Thurn-und-Taxis-Platz 6,
60313 Frankfurt am Main,

Do not under any circumstances write Diamonds Factory, diamonds or jewellery anywhere on the package.