Refunds & Returns
Returns:
We want you to feel confident about purchasing with us, which is why our 30 days return policy gives you plenty of time to return your order if you're unhappy. Your item(s) must be in an unworn and pristine condition for a full refund or exchange and with the original tag attached or alongside the product. All returns will be assessed by our operations team prior to being accepted.
Assessment usually takes between 10-14 days to be processed.
Engraved items cannot be returned for credit or exchanged.
Bespoke and special orders are not eligible for return or exchange. Resized items are not eligible for return or exchange.
Returns Procedure
We offer a 30 day returns policy.
- Please inform us of your intention to return an order by emailing us at [email protected].
- Label the parcel to our returns address:
DF Logistics
Unit 22Q Powerscourt Town House
59 South William Street
Dublin
Dublin 2
D02 YD58 - You should package your item in the original box in which it was sent and include the accompanying certificates. Failing to do so could result in a delay in processing your return and, in the case of a refund, could result in a deduction from the refund amount.
- You should send a covering letter inside your parcel. This should explain the reason you are sending your item to us;
- Make sure you insure the parcel for the full amount of your order value.
- Return the product by using a reputable and guaranteed postal service or courier company.
- Send the tracking number and date of post to [email protected].
Warning
Do not under any circumstances write diamonds, The Diamonds Factory or diamond jewellery anywhere on the external packaging or address label of the parcel.
Drop Off
You can arrange appointment to drop off your item in person at our london showroom. Simply contact us and we will book your appointment.
Refund / Exchange duration:
Once the item is received, it will be sent to the Quality Assessment department where the product (s) will be inspected. If any item found to be worn, damaged, altered, resized, tampered with, or found to be mishandled in any way it will not be accepted for refund. Depending upon the payment method used, it will take 8-10 working days for the refund to appear in your account.
Any diamonds that have fallen off the ring or become lost will not be covered under our returns policy and no replacement will be guaranteed. We recommend you get your jewellery insured to avoid such events in future. Our advice to you is to inspect your item as soon as it arrives and notify Diamonds Factory for any defect or damage. You may also contact us on 0207 138 3672 0207 138 3672 or email us at [email protected]