Refunds & Returns
UPDATED RETURNS POLICY. We have extended our returns, meaning that should for any reason you be unhappy with your purchase you can return it to us for a full refund anytime before 1st February 2022.
Keep in mind that we cannot accept any jewellery that is bespoke or engraved, anything that has been already resized. Please bear in mind that any item returned for refunds or exchanges must still be unworn, with the tag on and in pristine condition. Any jewellery sent back to us will be subject to assessment before any refunds can be processed.
Once your jewellery has passed our quality checks, we will contact you via phone or email and process your refund within 10 working days. Please note that any refunds on a finance application may take longer than 10 working days.
How to Return Your Jewellery
Please note all returns and repairs will not be accepted from 26th November 2021 to 5th January 2022.
If you are sending your ring back to us for a one-time complimentary resizing, please write clearly what size you would like us to adjust your ring too.
For security purposes, please use the original packaging to send your jewellery back to us or a similarly sized package.
Please include a note in your package explaining the reason for your return. This will help us process your return faster.
Every item has to be returned using Royal Mail Special Delivery fully insured to our address:Neve Ltd
Office 16 /3.OG,
c/o Work Republic Hauptwache,
D - 60313 Frankfurt
Do not under any circumstances write Diamonds Factory, diamonds or jewellery anywhere on the package.