Refunds & Returns
UPDATED RETURNS POLICY. We offer a 30 day returns policy, meaning that should for any reason you be unhappy with your purchase you can return it to us for a full refund with no questions asked.
All repairs will be processed from 1st September.
Keep in mind that we cannot accept any jewellery that is bespoke or engraved, anything that has been already resized. Any items returned must still be unworn in pristine condition in order for your return to be processed. Any jewellery sent back to us will be subject to assessment before any refunds can be processed.
Once your jewellery has passed our quality checks, we will contact you via phone or email and process your refund within 10 working days. Please note that any refunds on a finance application may take longer than 10 working days.
How to Return Your Jewellery
If you are sending your ring back to us for a one-time complimentary resizing, please write clearly what size you would like us to adjust your ring too.
For security purposes, please use the original packaging to send your jewellery back to us or a similarly sized package.
Please include a note in your package explaining the reason for your return. This will help us process your return faster.
Every item has to be returned using Royal Mail Special Delivery fully insured to our address:Neve Ltd
Collection Business Centers Gmbh,
D - 60313 Frankfurt
Do not under any circumstances write Diamonds Factory, diamonds or jewellery anywhere on the package.