couldnt have been any better
My boyfriend and I came across the website on google when shopping for my engagement ring. Then we discovered they had a location in Liverpool. The first time we went we were greeted by Gill - a lovely lady with so much knowledge regarding diamond clarity and quality. We were offered a cup of tea, which was much appreciated when it was cold outside. I found the one I wanted. There was no hard sell or pressure. We paid the deposit and off we went very happy!
The second time we went which was when my ring was ready for collection. We were greeted by the lovely Barbara with a glass of red. Tried on the ring it was beautiful. We sat and had a chat for a bit. My other half paid and off we went. We were both very impressed with Gill and Barbara’s attentiveness and friendliness. My other half and I both said how relaxed we felt in there chatting away, we feel we received the best service. We love how you have to make an appointment and you get real 1-1 customer service in a beautifully decorated private office with a stunning view over The Mersey. We were able to splash out more on the platinum ring due to saving a few hundred pound by not shopping with a high street brand like Goldsmiths or Ernest Jones. We look forward to going back there for our wedding rings. Thank you both so much ladies. We hope you get to see this glowing review.
Can't rate them highly enough!
I've bought several items from DiamondsFactory and have to say I wouldn't shop anywhere else given their amazing prices and brilliant customer service. Sometimes buying online you have the issue of not knowing how something will look until you receive the item, however if you give them a call they're always more than happy to help. I've experienced this recently when looking for a necklace for my other half. Helena addressed any questions I had and went the extra mile to send some pictures of her wearing the item which resulted in a sale. I can't rate them highly enough!
I was nervous about ordering something…
I was nervous about ordering something as important/expensive as my eternity ring online but I just couldn't find exactly what I wanted elsewhere and the staff were so helpful, they answered all of my questions and made suggestions I hadn't thought of. I'm delighted with my ring!!
Excellent quality & service
Service is good and products are excellent and well made. I have given 4 stars for service only because it is a pain if you want the order delivered to anywhere other than your home (which if the item bought is a gift/surprise then it’s reasonable not to have it delivered to your home), if this could be looked into then I would definitely give 5 stars.
Nice and fast service. Helpful staff. 👍