I was nervous about ordering something…
I was nervous about ordering something as important/expensive as my eternity ring online but I just couldn't find exactly what I wanted elsewhere and the staff were so helpful, they answered all of my questions and made suggestions I hadn't thought of. I'm delighted with my ring!!
Excellent product and amazing value…
Excellent product and amazing value compared to the high street. Customer service is second to none! Extremely helpful and informative, has been so easy to deal with. Very impressed! 5 Star company. Highly recommended.
Great product and excellent customer…
Great product and excellent customer service. 5 star experience
Your web site was clear and easy to use. I liked being able to quickly choose the same ring design in different carat options. It was delivered when promised.
Engagement and wedding bands
We had never heard of Diamonds Factory before and took a chance to buy my engagement ring from here as I had fallen in love with it online. We came into the store had my ring sized and placed an order for my engagement ring and I was over the moon when my husband proposed to me as it looked even more beautiful in person. They have unique ring selections which is what attracted me to their rings.
Fast forward a year and we came back to get our wedding bands. This time I ordered them over the phone as my husbands car had been stolen and he was severely injured in the process so I was taking care of him. It was so easy to order over the phone, my engagement ring had a matching wedding band so they found the order for the engagement ring and attached those specifications to the wedding band order so that when my wedding band was made it would caress the engagement ring perfectly, which it does. My husbands wedding band was simple with one groove which was exactly what he wanted and the best bit was we could adjust the thickness of his band as he has big hands he needed a slightly chunky-er ring. We had all of our rings made in platinum.
We love our rings and still get loads of compliments about them.
Really pleased great service, great product, very happy