The health and well-being of our customers and team members is our number one priority during this troubling time. As the COVID-19 crisis is affecting all of us, we have looked at ways that we can adapt to continue to create the best shopping experience.
We remain open 7 days a week and our experts can be reached during this time on live chat, on the phone, via email, and through video appointments, to give you all the guidance you need.
Our stores are temporarily closed for appointments, but we are pleased to offer click and collect services for anyone wishing to collect in person. If you prefer home delivery, we will safely and securely deliver your order to your door. Please call us if you need information regarding delivery timescales.
Video Appointments
Video/Web Viewing Appointments are available so that you can receive the in-store experience from the comfort and safety of your own home. Please book your slot as early as possible to avoid disappointment.
Extended Return Policy
We have extended our returns policy cut off to February 1st 2021 to ensure customers can shop with confidence. Knowing that should you be unhappy with your purchase for any reason, you have plenty of time to return it for a full refund. Find out more about our returns policy here.
Lifetime Warranty
We believe in the quality of our jewellery and take pride in our craftsmanship. That’s why, in the case that there is ever a manufacturing problem, we offer a lifetime manufacturing guarantee, meaning that we will repair your jewellery for a lifetime for free.
Free Shipping
We offer free shipping to most destinations. Please contact one of our advisors to find out more.